If you do not receive an acknowledgement email from us within 3 working days, detailing a timescale in which we will respond to your complaint more substantively, please contact us again to ensure that we have received your email complaint.
We do not anticipate taking any longer than 7 days (from the date of our acknowledgement email to respond to your complaint). If we require a longer period of time, we will advise you.
The quality of our service offering is important to us. If standards have not been met, we invite you to send in your suggestions and comments. Conversely, please do share your views on areas where we have met or exceeded expectations, we appreciate your feedback.
What can we do better?